We will work closely with you to help meet your project’s lead times.
Most of Timberlane’s products are shipped via FedEx Freight or common carrier (a trucking company) and the costs are based on the order size and location. Depending on the nature of your order, it’s important to understand the delivery and inspection process so that everything goes smoothly on site. You can view these details in our Terms & Conditions document.
Due to the custom, built-to-order nature of our products, shutters, planters, and garage doors are not returnable.
All hardware returns must be pre-approved and have a Return Authorization Number (RA#) issued by Timberlane’s Customer Service Department. To arrange for a hardware turn approval and an RA#, please call us at 1-800-250-2221. The RA# must be clearly marked on the outside of any cart with return hardware. Returns received without an RA# clearly marked on the outside carton will be subject to a $24.00 research fee. Custom hardware and discontinued hardware are not returnable for any reason.
Hardware must be returned in its original condition. Credit will not be given for incomplete returns or hardware that is damaged. Unsealed hardware packages received for return will be subject to a 10% repackaging fee. Additionally, hardware returns that are received after the original purchase date will be subject to a 10% restocking fee. All fees associated with a hardware return are independent of each other. Hardware returns will not be accepted after 90 days from the original purchase date.